If you are looking for a tool to help you manage your sales, automate processes and connect with your prospects through channels such as WhatsApp, you have probably heard about Kommo y Leadsales. Both are CRM platforms focused on direct communication with customers, but... which one is better for you?
In this article I share with you a direct comparison for you to make the best decision, based on what really matters: functionalities, price, automation, integrations and ease of use.
🧠 What is Kommo and what is Leadsales?
Kommo is a conversational CRM with a focus on automation and sales through channels such as WhatsApp, Messenger, email and phone. Its strong point is the personalization of sales flows through chatbots without code, advanced integrations and a very complete mobile app.
Leadsaleson the other hand, is a platform focused on managing WhatsApp, Instagram and Facebook messages in a single tray, ideal for small businesses that only use these channels.
🔍 Quick Comparison
| Feature | Kommo | Leadsales |
|---|---|---|
| Price from | $15 USD/user/month | $83.99 USD/month (up to 3 users) |
| Chatbots | Yes (visual, no code) | No (automatic messages only) |
| Channels | WhatsApp, Instagram, Messenger, email, phone and more | WhatsApp, Instagram, Facebook only |
| Integrations | +200 (Zoom, Stripe, Zapier, etc.) | Very limited (only 3 networks) |
| Users included | Unlimited (you pay per each one) | Up to 3 users included |
| Mobile App | Very complete (catalog, scanner, sales) | Basic |
| Support | Chat, phone, email, networking, training | Chat and email |
| Automations | Advanced with bots and customized flows | Very basic |
| Free trial | 14 days | 7 days (at a cost of $7 USD) |
💡 Kommo advantages
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Visual automation with bots without writing a single line of code.
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CRM 100% mobileideal for field sales teams.
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Integration with key tools such as Calendly, Google Sheets, Shopify, Stripe, Zoom and more.
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Omnichannel traycentralizes everything in one place (WhatsApp, Messenger, email, calls...).
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Scalable: you can start with 1 user and grow without limits.
🤔 When to consider Leadsales?
Leadsales can be a good option if:
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You only need to manage WhatsApp, Instagram and Facebook messages.
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You do not require complex automations.
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You prefer to pay a single flat rate for a small team (3 users).
However, its scalability and automation capabilities are limited.
📲 What about the Mobile App?
This is where Kommo also takes advantage:
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Kommo has a complete app: you can add leads, chat, scan cards, view your funnel and more.
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Leadsales only allows you to manage chats, but does not provide access to the full CRM.
💸 About the prices...
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Kommo starts from $15 USD per user/month.
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Leadsales cost $83.99 USD/month for 3 users (which gives $28 USD per user, approx.), and $10 USD for each additional user.
In addition, Kommo gives you more active contacts per user (up to 10,000) and its trial is free for 14 days, while Leadsales charges $7 USD for a 7-day trial.
🎯 Conclusion: Which one suits you best?
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✅ Choose Kommo if...
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You want to automate your sales funnel with bots and flows.
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You need integrations with more tools.
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Your equipment is mobile or growing.
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You are looking for more for less.
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⚠️ Choose Leadsales if...
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You only use WhatsApp, Facebook and Instagram.
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Your team is small and you don't plan to grow any time soon.
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You don't need complex integrations and automations.
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🚀 What's next?
The best way to make a decision is to try both and see which one best suits your team. If you want us to help you implement Kommo and train your team to get the most out of it, contact us!
💬 Would you like a free consultation to help you evaluate which CRM is best suited for your business? Write us or schedule a call.
