{"id":6250,"date":"2026-02-12T18:20:32","date_gmt":"2026-02-13T00:20:32","guid":{"rendered":"https:\/\/metamedia.cloud\/?page_id=6250"},"modified":"2026-02-12T18:23:13","modified_gmt":"2026-02-13T00:23:13","slug":"terminos-y-condiciones-de-uso-del-servicio","status":"publish","type":"page","link":"https:\/\/metamedia.cloud\/en\/terminos-y-condiciones-de-uso-del-servicio\/","title":{"rendered":"TERMS AND CONDITIONS OF USE OF THE SERVICE"},"content":{"rendered":"
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

TERMS AND CONDITIONS OF USE OF THE SERVICE<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

DIGITAL ACCELERATION PROGRAM - METAMEDIA CLOUD SERVICES<\/b><\/h3>\r\n

Last updated:<\/b> February 2026<\/p>\r\n

This document establishes the conditions under which MetaMedia Cloud Services<\/b> (hereinafter \u201cThe Provider\u201d) grants the corporate e-mail infrastructure service to the beneficiary (hereinafter \u201cThe Client\u201d).<\/p>\r\n

By confirming the activation of the service via WhatsApp, email, phone call or direct message, \u201cThe Client\u201d unconditionally accepts the following terms:<\/p>\r\n\r\n

1. NATURE AND DURATION OF THE SERVICE<\/b><\/h3>\r\n
    \r\n \t
  • \r\n

    1.1. Purpose:<\/b> The objective of this service is to facilitate the digitalization of businesses, providing professional tools for their communication.<\/p>\r\n<\/li>\r\n \t

  • \r\n

    1.2. Free of charge:<\/b> The email hosting service (up to 10 accounts, 1 GB each) and, if applicable, the domain registration (if applicable in the promotion), is granted with a bonus of 100% (FREE) during the first 12 months (1 year)<\/b> from the date of activation.<\/p>\r\n<\/li>\r\n \t

  • \r\n

    1.3. No Forced Commitment:<\/b> This agreement does not obligate either party to maintain the business relationship beyond the free period. \u201cThe Client\u201d is free not to renew at the end of the year, and \u201cThe Supplier\u201d reserves the right not to offer renewal.<\/p>\r\n<\/li>\r\n<\/ul>\r\n

    2. RENOVATION AND COSTS<\/b><\/h3>\r\n
      \r\n \t
    • \r\n

      Payment Period:<\/b> At the end of the 12 months free of charge, if \u201cThe Client\u201d wishes to keep the service and its information, he\/she must pay the current annual fee.<\/p>\r\n<\/li>\r\n \t

    • \r\n

      2.2. Pricing:<\/b> Renewal costs (currently estimated at $49 USD\/year base) are subject to change without notice due to technology market fluctuations or licensing costs.<\/p>\r\n<\/li>\r\n \t

    • \r\n

      2.3. Special Domains:<\/b> Specific domain endings (.mx, .com.mx, .pro, etc.) will have an additional renewal cost that will be notified in advance.<\/p>\r\n<\/li>\r\n<\/ul>\r\n

      3. DOMAIN AND MIGRATION POLICY<\/b><\/h3>\r\n
        \r\n \t
      • \r\n

        3.1. External Domains:<\/b> If \u201cThe Client\u201d already owns your domain, he\/she is the only responsible for the configuration of your DNS. \u201cThe Provider\u201d is not responsible for loss of information during external migrations or errors in the configuration outside our servers.<\/p>\r\n<\/li>\r\n \t

      • \r\n

        3.2. Domain Name Rebates (Free of charge):<\/b> If \u201cThe Provider\u201d paid for the domain registration as part of the promotion:<\/p>\r\n\r\n

          \r\n \t
        • \r\n

          The domain is owned by the client, BUT its administration and transfer are blocked during the first year<\/b> of validity.<\/p>\r\n<\/li>\r\n \t

        • \r\n

          Transfer:<\/b> The EPP Code will not be released before the expiration of 12 months, unless \u201cThe Customer\u201d covers the administrative cost of early release ($49 USD).<\/p>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t

        • \r\n

          3.3. Termination of Service:<\/b> If \u201cThe Client\u201d decides to migrate to another provider, it is his total responsibility to make the backups of his e-mails. Once the service is terminated or the term expires, \u201cThe Provider\u201d will delete all the information from its servers and it cannot be recovered.<\/p>\r\n<\/li>\r\n<\/ul>\r\n

          4. SECURITY AND ACCESS<\/b><\/h3>\r\n
            \r\n \t
          • \r\n

            IP blocking:<\/b> For security purposes, the system will automatically block the IP address of any user after 3 unsuccessful attempts<\/b> password. Unlocking requires manual request to Technical Support.<\/p>\r\n<\/li>\r\n \t

          • \r\n

            4.2. Access to the Control Panel (cPanel\/DirectAdmin):<\/b><\/p>\r\n\r\n

              \r\n \t
            • \r\n

              The standard service is \u201cManaged\u201d (we configure).<\/p>\r\n<\/li>\r\n \t

            • \r\n

              If \u201cThe Customer\u201d requests direct access to the control panel (root\/admin), it assumes full responsibility<\/b> for the security of the site. If the injection of viruses, malware or misconfigurations resulting from customer mismanagement is detected, the account will be suspended immediately and without notice to protect the integrity of the server.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t

            • \r\n

              4.3. Data Privacy:<\/b> \u201cThe Supplier\u201d guarantees that DO NOT access, read, or monitor<\/b> the content of the e-mails of \u201cThe Client\u201d. The information is the exclusive property of \u201cThe Client\u201d.<\/p>\r\n<\/li>\r\n \t

            • \r\n

              4.4. Illegal Activities:<\/b> It is strictly forbidden to use the service for illegal activities, fraud, phishing or any act punishable by law. If \u201cThe Provider\u201d detects suspicious activity (based on complaints or traffic patterns), it will immediately terminate the service and notify the competent authorities (Cyber Police).<\/p>\r\n<\/li>\r\n<\/ul>\r\n

              5. ANTI-SPAM POLICY (ZERO TOLERANCE)<\/b><\/h3>\r\n
                \r\n \t
              • \r\n

                5.1. Mass mailings:<\/b> It is strictly forbidden to use email accounts to send SPAM, unsolicited advertising or mass newsletters.<\/p>\r\n<\/li>\r\n \t

              • \r\n

                5.2. Sanction:<\/b> The detection of SPAM sending will result in the immediate freezing<\/b> of the account and\/or the entire domain to prevent the server IP from being blacklisted. There will be no reactivation of the service in these cases.<\/p>\r\n<\/li>\r\n<\/ul>\r\n

                6. TECHNICAL SUPPORT AND SCOPE<\/b><\/h3>\r\n
                  \r\n \t
                • \r\n

                  6.1. Support Included:<\/b> The free service includes support to ensure that the server is online and running.<\/p>\r\n<\/li>\r\n \t

                • \r\n

                  6.2. Specialized Support (Extra Cost):<\/b> Any assistance outside the server operation (e.g. printer configuration, remote support to configure Outlook on client's PC\/Mobile, virus cleaning on client's equipment, complex data migration) will be charged with a fee of $50 USD per hour<\/b>.<\/p>\r\n<\/li>\r\n<\/ul>\r\n

                  7. COMMUNICATION AND MARKETING<\/b><\/h3>\r\n
                    \r\n \t
                  • \r\n

                    \u201cThe Customer\u201d agrees to receive notifications via WhatsApp and Email related to: service status, security updates, tutorials and. exclusive offers<\/b> of MetaMedia Cloud Services products (such as web design, Google Ads campaigns, etc.).<\/p>\r\n<\/li>\r\n<\/ul>\r\n

                    8. LIMITATION OF LIABILITY<\/b><\/h3>\r\n
                      \r\n \t
                    • \r\n

                      \u201cThe Provider strives to maintain an uptime of 99.9%. However, it is not responsible for economic losses, loss of profits or loss of business opportunities resulting from temporary service interruptions, general internet failures or blockages due to customer misuse.<\/p>\r\n<\/li>\r\n<\/ul>\r\n

                      ACCEPTANCE OF THESE TERMS IS DEEMED TO BE CONFIRMED UPON RECEIPT OF THE LOGIN CREDENTIALS AND START USING THE SERVICE.<\/b><\/p>\r\n

                      <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                      T\u00c9RMINOS Y CONDICIONES DE USO DEL SERVICIO PROGRAMA DE ACELERACI\u00d3N DIGITAL – METAMEDIA CLOUD SERVICES \u00daltima actualizaci\u00f3n: Febrero 2026 El presente documento establece las condiciones bajo las cuales MetaMedia Cloud Services (en adelante “El Proveedor”) otorga el servicio de infraestructura de correo electr\u00f3nico corporativo al beneficiario (en adelante “El Cliente”). Al confirmar la activaci\u00f3n del […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","_joinchat":[],"footnotes":""},"class_list":["post-6250","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/metamedia.cloud\/en\/wp-json\/wp\/v2\/pages\/6250","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/metamedia.cloud\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/metamedia.cloud\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/metamedia.cloud\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/metamedia.cloud\/en\/wp-json\/wp\/v2\/comments?post=6250"}],"version-history":[{"count":3,"href":"https:\/\/metamedia.cloud\/en\/wp-json\/wp\/v2\/pages\/6250\/revisions"}],"predecessor-version":[{"id":6262,"href":"https:\/\/metamedia.cloud\/en\/wp-json\/wp\/v2\/pages\/6250\/revisions\/6262"}],"wp:attachment":[{"href":"https:\/\/metamedia.cloud\/en\/wp-json\/wp\/v2\/media?parent=6250"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}